Flowerz Support

A paid, ad-free puzzle game. Need help? Write to us.

Contact

Email: YeehawStudio@gmail.com

We usually reply within 1–2 business days. To help us help you faster, please include your device model, OS version (iOS or Android), and a short description of what happened.

Frequently asked questions

Are there ads or in-app purchases?

No. Flowerz is a one-time paid download. There is no advertising, no in-app purchase, no energy system, and no subscription. Everything in the game is unlocked from the moment you buy it.

Where is my progress stored? Will I lose it if I change phones?

All progress — levels, save slots, scores, achievements, settings — is stored only on your device. Nothing is uploaded, and there is no account. That means progress does not transfer to a new device, and is lost if you delete the app. You can keep up to three save slots in-game.

Is the leaderboard online?

The leaderboard is local. It ranks your own cleared runs on your own device. It does not use any platform game service (Apple Game Center or Google Play Games) and needs no store account.

How do I change the language?

Open Settings in the game and pick a language: English, 简体中文, 日本語, or 한국어. The change applies immediately.

Which devices are supported?

iPhone and iPad running iOS 14 or later, and Android phones and tablets running Android 7.0 (API 24) or later. The game is designed for portrait orientation and is played with one finger — no swiping or dragging required.

How do I reset my progress?

Use the reset option in the in-game Settings to clear progress and settings while keeping the app installed. Deleting the app also removes all locally stored data.

The game crashed or won't open. What should I do?

First, make sure your system software is up to date and try restarting your device. If it still fails, email us with your device model and OS version — we read every report.

How do I get a refund?

Purchases are handled by the store you bought from, not by us. On the App Store, request a refund at reportaproblem.apple.com with the Apple ID used for the purchase. On Google Play, open your order history, pick the order, and choose "Report a problem" — or use Help & feedback in the Play Store app.

Why does my card statement say "YEEHAW STUDIO"?

YEEHAW STUDIO is the seller name we use on card and bank statements. A charge from YEEHAW STUDIO is your purchase of Flowerz from the App Store or Google Play — the amount is correct and there is nothing you need to do. If you do not recognise the charge, please email us first and we will help you track it down.